FAQ

The Right Photo

You can use your phone. Eye level pictures, not blurry, showing your adorable pet sitting upright or standing, and smiling. 

The higher resolution the better. If your first photo doesn't work, no worries - we'll just ask you for another one. 

Turnaround Time

Our designers will get to work within one day from your order submission. Usually it takes 1-2 business days to send you an email with the ready graphic for your approval. Once approved, we'll send it to production.

Our Products

We select and work with the best products and brands on the market. Our essential apparel fits like a well-loved favorite. Super soft cotton and excellent quality print makes one to fall in love with it over and over again.

Our premium canvas print make a perfect addition to every room! It's a great textured artist-grade cotton substrate which consistently reproduces image details with outstanding clarity and detail.

Shipping

We know a quick delivery is important to you and we are working hard to achieve that.

Please allow around 5-12 business days for domestic orders to be shipped. We'll provide a full tracking number.

In some rare cases, due to the overwhelming amount of orders, some products might take 2-4 weeks to be delivered and might be shipped separately. We understand you. We try our best to deliver your product ASAP. We appreciate your patience.

Cancellation
We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee.
If an order is canceled before the item goes to production, the item will not be processed and our team will issue a full refund. However, in order to fulfill items as efficiently as possible, the orders are sent to production within 24 hours of your approval of the design and will not be eligible for cancellation once sent. 
 

Returns

Since this is a custom made production, we unfortunately cannot accept any returns or exchanges.

If there is an issue with the print quality or the customer received an incorrect item, our customer service team will send you a new item free of charge.

You are welcome to contact our support team:

orders@cart-support.com

Phone: 1(855) 976-2892

team@priceless-pets.com