Privacy Policy for Priceless Pets
Priceless Pets (“we”, “us”, or “our”) is committed to safeguarding the privacy and personal data of our users. This Privacy Policy outlines how we collect, use, store, and share personal data obtained through our website, available at priceless-pets.com (“Website”). Our practices are guided by a deep respect for your privacy and in full compliance with the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”), among other applicable data protection laws.
1. Commitment to Privacy and Data Protection
Protecting your personal data is a responsibility we take seriously. We implement strict safeguards to ensure your information remains secure, used fairly, and handled transparently. We are committed to processing your data only for legitimate, explicit purposes and with appropriate legal bases.
2. Scope and Data Controller Role
This Privacy Policy applies to all users of priceless-pets.com and governs the processing of personal data collected via our Website, related services, and communications. For the purposes of applicable data protection laws, the entity responsible for the collection and processing of your personal data is:
Priceless Pets
Email: [email protected]
3. Categories of Data Processed
We may collect and process the following categories of personal data:
a. Usage Data
We collect information about your visit and interaction with our Website, including but not limited to browser type, IP address, referring URLs, session duration, and pages viewed.
b. Account Data
Personal information you provide when creating an account or making a purchase, such as your full name, billing/shipping address, email address, and contact number.
c. Profile Data
Includes information related to your user preferences, historical purchases, wishlist items, and behavioral patterns on our Website.
d. Communication Data
Records of your inquiries, support requests, and correspondence with us, including messages sent via email or our contact forms.
e. Technical Data
Device information such as operating system, device type, browser settings, screen resolution, time zone settings, and other system configurations.
f. Transaction Data
Details of your purchases, including product details, order status, payment details (processed via secure third-party services), and fulfillment information.
g. Preference Data
Marketing consents, communication preferences, and product categories you express interest in while interacting with our digital platforms.
4. Legal Bases for Processing Data
Our data processing activities are based on one or more of the following legal grounds:
– Contractual Necessity: To fulfill orders or provide services you request.
– Consent: When you explicitly opt-in to receive marketing materials or accept cookies.
– Legitimate Interests: For fraud prevention, network security, customer support, or Website analytics.
– Legal Obligation: To comply with applicable legal and regulatory requirements.
5. Your Rights
Under the GDPR, CCPA, and other applicable laws, you have the right to:
– Access: Request access to your personal data.
– Rectification: Request corrections to inaccurate or incomplete data.
– Erasure: Request deletion of your personal information under certain conditions.
– Restriction: Request a limitation on the processing of your data.
– Portability: Receive a copy of your data in a structured, commonly used, machine-readable format.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement a range of technical and organizational security measures including, but not limited to:
– SSL encryption for data-in-transit
– Secure user authentication and account access protocols
– Role-based access control for internal systems
– Regular data backups and secure storage solutions
– Training and privacy awareness for our team
These measures are designed to protect your data against loss, misuse, unauthorized access, disclosure, alteration, and destruction.
7. International Data Transfers
Your data may be stored or processed outside of your jurisdiction, including in countries where data protection laws may differ. In such cases, we utilize mechanisms approved by GDPR such as Standard Contractual Clauses and take appropriate safeguards to ensure your data remains protected.
8. Data Retention
We retain personal information only for as long as necessary for the purposes for which it was collected, and in accordance with legal and regulatory obligations. Specifically:
– Account and Profile Data: Retained while your account is active and for up to 3 years following your last user activity.
– Transaction Data: Retained for a minimum of 7 years for tax and accounting purposes.
– Communication and Support Data: Retained for up to 2 years.
– Usage and Technical Data: Retained for 12–24 months for security and analytics.
9. Cookie Policy
We use cookies and similar technologies to enhance your experience, analyze performance, and personalize content. Our cookie categories include:
– Essential Cookies: Required to enable website functionality such as shopping cart and account login.
– Functional Cookies: Enable advanced features such as storing language and region preferences.
– Analytics Cookies: Help us understand visitor behavior and improve Website performance through aggregated data.
– Performance Cookies: Monitor performance and loading times, improving overall service delivery.
10. Cookie Management and Compliance
Upon visiting priceless-pets.com, you will be presented with a cookie consent mechanism. You can manage, revoke, or adjust your preferences at any time through your browser settings or our cookie consent tools.
We comply with GDPR and CCPA by offering opt-out mechanisms, honor Do Not Track signals where applicable, and provide notice and transparency around data collected through cookies.
11. Children’s Privacy
Our Website is not directed to, nor knowingly collects data from, children under the age of 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will promptly take steps to delete it. Parents or legal guardians may contact us at [email protected] with any concerns related to children’s data.
12. Policy Updates and Notification
We may revise this Privacy Policy from time to time to reflect changes in legal obligations, technologies, or service offerings. Any material changes will be communicated through prominent notice on priceless-pets.com. Continued use of the Website following such updates will constitute acceptance of the revised terms.
13. Contact Us
For any inquiries, concerns, or requests relating to this Privacy Policy or your personal data, please contact:
Priceless Pets
Email: [email protected]
We are committed to responsible data practices and full compliance with applicable privacy regulations. If you have any questions or need further clarification regarding how we protect your privacy, do not hesitate to reach out to us.